FAQ & Terms - Shipping Policy
What is your minimum order?
We have no minimum! We cannot sell less than one case pack size as they are full prepackaged boxes. We cannot split the cases.
What happens after placing an order? An email confirmation will be sent with confirmation of your order. You may receive a follow up phone call with updates on your order status and to receive credit card payment information. You will be notified if there are any out of stock items on your order and the estimate date of arrival on the out of stock items.
Do you have catalogs? We do not mail "hard" paper copies of our product catalogs. We can email you an electronic copy of our catalog per request. However, it is always best to use the website because it is updated frequently.
Pricing & Packaging.
All items are sold in full case packs. We do not open inner/case packs to repackage into smaller quantities to sell.
Prices listed on our website match those in our showroom, but may vary based on purchasing quantity.
What forms of payment do you accept?
We accept All Major Credit cards except Discover, Bank Wire Transfers and Company Checks If a check is used for payment we will not release an order until the check clears. (Checks require a minimum (7) business days to clear) Credit card information for orders will be received over the phone.
Do you have a showroom? How can I see your product?
Our corporate offices, warehouse and showroom are located in Bensalem, PA. We are open Monday through Friday 9:00am until 5:00pm and closed most major holidays. Appointments are not necessary but we recommend that you call in advance. Walk-ins are always welcome.
Can I place an order in your showroom and take it with me the same day?
Yes, we offer same day pick-up. But we ask that you place your order before 3:00pm. We need enough time to pick and process your order while our office and credit department staff is still here.
I received my order but have shortages/damages "What do I do"?It is the customer’s responsibility to count the boxes and note any visible damage on the Bill of Lading attached to your order while the truck driver is present. Please count the number of boxes before signing the Bill of Lading during delivery. We must be notified in writing either by fax or e-mail within (72) hours after receiving your order if there is an issue. We require a detailed list of any discrepancies.
Can I purchase your products for personal use?
Sorry, but we cannot sell any of our products direct to Consumers. We are not open to the public and only sell wholesale to businesses, retail stores, distributors, wholesale company’s and charitable organizations. You must have a State Sales Tax I.D. number or an Exempt Sales Tax I.D. to purchase from us.
Out of Stocks & Back Orders/How are these handle?
Our buyers work hard at keeping quantities of items in stock and updating our website weekly. However, due to order patterns, price increases or specific ordering requirements by factories we may discontinue, or backorder items from time to time. The salesperson may notify you of any back orders and give you the option to substitute items.
All back orders are deleted in our system and will not be shipped at a later date unless requested by the customer. You should submit a new order for those items if they become available and or request that backorders be kept open.
We appreciate your business with us! Give us a call at (215) 604-1010 or email any questions to our customer support at support@nidico.com